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Terms and Conditions

These Terms and Conditions are applicable for any bookings that are made directly through Greyfield Farm Cottages (Note: this excludes online bookings & payments which are made through a third party eviivo, expedia, lastminute etc...).
Standard Terms & Conditions

The following terms and conditions are applicable to all Bookings both Self-Catering and Serviced holidays.

These Booking Terms & Conditions apply to Greyfield farm Cottages our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.

Bookings

Your cottage has been very carefully designed and equipped for the number of guests specified in the cottage brochure and this limits the number of guests permitted. Occasionally extra guests are allowed by prior approval at the time of booking.

Provided owners look after their pets, keep them under control and clean up after them they are welcome by prior appointment in all of our cottages (except for Old Dairy).

If you have any special need or requirements please let us know at time of booking so that we can play our part in ensuring that you enjoy a fulfilling and relaxing holiday.

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the deposit from You.

All of our prices are fully inclusive, so no extra charges are made for the use of any facilities except for any private phone calls made.

You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.

Bookings must be paid for via cash, cheque, bank transfer, credit or debit card.

Prices

All published rates include VAT where applicable (and local taxes) at the current rate.

Rates are per cottage per night and include the cost of linen, towels, electricity & heating.

Serviced Break Prices include cost of Maid Service and Breakfast Box.

If You have selected supplements they will be added to the total price of the Booking.

Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).

Rates quoted are correct only for the specific number of guests, nights and dates shown.

Should You change the number of guests, dates or room nights, then the rates are subject to change.

Availability

In the rare case that due to unforeseen circumstances we cannot deliver Your requested accomodation, You will be offered alternate accommodation or a full refund.

Arrival and departure

Check-in is from 14:00 to 18:00 (GMT). Check-in times outside of those specified must be confirmed with Us prior to arrival. Check-out is at 10:00 (GMT).

Guest’s usually arrive between 2pm and 6pm and leave by 10am on the morning of departure - This enables us to ensure that all our cottages are ready for your occupation and that we can be sure to be here to welcome you and to show you around your cottage, if you have not visited us before.

If you need to vary these times please let me know as soon as possible.

Cancellations

To make a cancellation/ammendment You must call us on +44 (01761) 471132 and quote Your booing details, name and check-in date and advise us of the cancellation/ammenment.

Payment 

If total price quoted for the Booking has not been at the time of booking it is payable on arrival at check in.

All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

Conditions of stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests.

If you would like to check our conditions of stay please contact us.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability

Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.

We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control.

You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

Data protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information
 
Self Catering Terms and Conditions

The following Terms & Conditions apply to all Self Catering Bookings.

  • £20 Deposit is required at time of Booking.
  • If You cancel Your Booking within 6 weeks of the scheduled check-in time on the date of arrival, a charge equivalent to the total Booking price (includeing any supplements selected by You) may be levied.
  • If you amend Your Booking within 4 weeks of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 4 weeks notice a charge equivalent to the total price (including any supplements selected by You) for that room night may be levied.
 
Serviced Breaks Terms and Conditions

The following Terms & Conditions apply to all bookings for Servced Breaks

  • Full payment is required at time of booking. 
  • If You cancel Your Booking more than 2 weeks before the scheduled check-in time on the date of arrival, a full refund of the amount paid will be processed to Your credit or debit card within 5 working days.
  • If You cancel Your Booking within 2 weeks of the scheduled check-in time on the date of arrival, a charge equivalent to the total Booking price that includes any supplements selected by You will be levied.
 
Booking from Outside the UK

We welcome vsitors from outside the UK, so if you are planning a holiday, getting together with friends/family, planning  then we would love to welcome you. Howeer we do have some extra Terms and Conditions for You. In addition to our Standard Terms and Conditions we require

  • A non refundable deposit of £50 per cottage payable at the time of booking.
  • Full non refundable payment to be made 8 weeks in advance of the trip or at the time of booking.
  • Payment via Credit/Debit Card/International Bank Transfer.
 
Group Bookings (More than 1 Cottage)

We welcome group bookings so if you are organising a Hen Party (unfortunatly we do not accept Stag Parties), arranging a reunion, getting together with friends/family, planning that long awated trip and want to place a group booking taking up more than one cottage then we would love to see you. However we do have some extra Terms and Conditions for You. In addition to our Standard Terms and Conditions we require

  • That one person is responsible for the party and payment.
  • A non refundable deposit of £50 per cottage payable at the time of booking.
  • Full non-refundable payment to be made 8 weeks in advance - if the booking is made less than 8 weeks prior to the visit then full payment is required at time of booking.
 
Special Offers

2 night breaks from £143 - Including two Thermae SPA tickets

If you come and stay with us for a 2 or 3 night midweek break (must include a Wednesday night). We are prepared to offer you an excellent deal on a Thermae SPA tickets - we will give you two 4 hour tickets for the Thermae Spa in Bath  nights for the price of 1 (£34). If you require more than 2 tickets we can supply those at a  discounted price of (£31 each). As usual you get free use of all our onsite facilities which include Hot Tub, Sauna, Mini Gym and Nordic Barbeque Hut.